PropelPay gives you access to a finance lease product from Propel, which allows you to spread the cost of your equipment over 1-4 years. This is powered through Propel’s innovative technology, providing you with a quick and simple application journey.

UK businesses that have a legal status as a Limited, PLCs, or LLP company. To qualify, your business must:      

• Be registered in the UK
• Have a UK bank account or building society account with Direct Debit facility
• Have a registered Director or LLP Member (registered at
  Companies House) who can sign the agreement and provide valid ID (passport,
  driving licence, or EU ID card)

From as little as £300 with no maximum limit. The amount you can borrow depends on the equipment you want to finance and your business situation. If the equipment qualifies for PropelPay, it will show as a payment option at Onecom’s checkout.

Most decisions are made within minutes. If Propel needs more information, they will get in touch and let you know the next steps.

Not during the term of the finance agreement. During this time, the equipment is owned by Propel and leased to you by Propel. Propel is the finance ‘lender’. At the end of the lease term, you can:

a)  Request to buy the equipment (price determined by Propel); or

b) Return the equipment; or

c) Continue to lease the equipment from Propel at the same monthly cost

You do not have an automatic right to settle your finance agreement early but Propel are happy to chat if your plans change and you want to explore this option. If Propel agrees, you will need to pay the remaining balance on your finance agreement.

For early settlement requests, please contact the Propel Support Team on 0161 841 2300, email or submit a request via the Propel Customer Portal. Once Propel has received your request, they’ll follow up with next steps.

For any queries about your finance agreement, please contact the Propel Support Team on 0161 841 2300, email support@propelpay.co.uk or use the Propel Customer Portal.

Yes, it is your responsibility to keep the equipment insured and in good condition. You may need to replace lost or stolen equipment.

Sometimes Propel is unable to approve an application. This might happen if the application doesn’t meet Propel’s lending and eligibility requirements, for example, if Propel determines the payment wouldn’t fit comfortably within your budget, or if your credit profile doesn’t align with Propel’s criteria. 

Sadly, Propel is not able to supply you with a reason for a decline, but don’t worry – you can still complete your purchase using another payment method on Onecom’s website.  

For more information or assistance with PropelPay, please contact the Propel Support Team on 0161 841 2300 or email support@propelpay.co.uk. If you are an existing customer, you can also contact the Propel team via the Propel Customer Portal.

Only a registered Director or LLP Member can sign the finance agreement. You can pause the application while you contact them and arrange for them to sign. Once they have signed, you’ll get an email with a link to resume the application when you are ready.

The Applicant is the person placing the order online and applying for finance via PropelPay. A registered Director or LLP Member will still need to sign the finance agreement. The Applicant and Director/LLP Member can be different people.

No, your company bank details are needed as part of the application process. If you do not have the company bank details, you can pause the application process and resume via a link that will be emailed to you.

You can pause your application by pressing the ‘Pause’ button. You’ll receive an email confirming that your application has been paused and providing a link to resume it later. The email will also let you know how long the application will remain active. If you do not resume the application in time, the information already provided will be deleted, and you’ll need to reapply on Onecom’s website.

You will receive an email confirming the finance agreement has been signed with details of next steps.

Please contact Onecom first to confirm they’ll accept the return in line with their returns policy. If Onecom accepts the return and you have no additional equipment under the finance agreement, they will tell Propel and your finance agreement will be cancelled.

If you have remaining equipment, this will trigger a new finance agreement. Make sure the new agreement is signed so Propel can adjust your payments correctly. The new finance agreement will need to be signed by the same signing Director or LLP Member.

Check your email junk or spam folder first. If it’s not there, please contact the Propel Support Team on 0161 841 2300 or email support@propelpay.co.uk. If your email address was entered incorrectly, the application will need to be restarted.

Please get in touch with the Propel Support Team on 0161 841 2300 as soon as possible. Propel can discuss options to help you. For further information, click here. 

Please contact Onecom who will handle any equipment issues. If you need to speak to someone about your finance agreement, please get in touch with Propel.

Contact the Propel Support Team on 0161 841 2300, email support@propelpay.co.uk or submit a request via the Propel Customer Portal. Once Propel has received your request, they’ll follow up with next steps.

In the Propel Customer Portal, you can view your finance agreement(s), check on the status of your applications, request changes to your customer account, and chat with Propel's Customer Service Team. It’s your go-to place for managing your account.

A Finance Lease lets your business use equipment without paying the full cost upfront. You pay fixed monthly amounts, including interest and VAT, over an agreed period. When all payments have been made, you can return the equipment, keep leasing it, or request to buy it at a price determined by Propel.