Need help placing an order?

Thinking about buying, adding to an order or need expert advice? Our specialists can help you choose the right devices, plans and options for your business.

Use this option for:

  • Product or device advice
  • Adding SIMs or mobile plans
  • Bulk or large-volume orders
  • Apple for Business enquiries
  • Pricing, bundles or finance questions

03300 243 115

Need help with an existing order or service?

Already placed an order or are an existing customer? Our customer care team can help with order updates, delivery queries and ongoing support.

Use the contact routes below for:

  • Order status or delivery questions
  • Returns or refunds
  • Billing or invoice queries
  • Account or portal support
  • Existing service support
WhatsApp 03300 888 999

  • FAQs

    Most questions can be answered in seconds. Find quick answers to common questions about ordering, delivery, payments and support.

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  • OneCloud

    • View and download Vodafone invoices
    • Billing analysis
    • Process admin requests
    • Raise support tickets
    Login to OneCloud>

  • Using finance through PropelPay?

    • Finance application status
    • Repayment queries
    • Finance agreement details
    Contact PropelPay support>